How a boutique fitness chain runs member and trainer access across its studios
A boutique fitness brand gave members a single account for booking and payments, and trainers role-based access to schedules and check-ins — across all of its studios, with no shared logins.
6
Studios
4,200
Members
1
Account per member
100%
Sign-ins logged
The challenge
Members had separate logins for booking, payments, and the app, and forgot them constantly. Trainers shared a front-desk account to check people in. Opening a new studio meant recreating accounts and access from scratch.
The solution
- One member account for booking, payments, and the mobile app.
- Trainer and front-desk roles scoped to their own studio.
- Social and passwordless login to cut down on forgotten-password support.
- Audit logging of check-ins and schedule changes.
Authdog products used
Results
Members sign in once for everything, cutting password-reset requests sharply.
Trainers get access scoped to their studio — no more shared front-desk login.
Opening a new studio is a configuration change, not a rebuild.
Every check-in and schedule change is attributable to a person.
“Our members just want to book a class without resetting a password. Now they sign in once and it works everywhere — and our trainers only see their own studio.”
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