Creative agencyBerlin

How a 50-person digital agency gives every client its own secure workspace

A Berlin creative agency replaced a tangle of shared logins and onboarding checklists with one identity platform — so staff, freelancers, and clients each get exactly the access they need, and nothing more.

Team collaborating in a modern digital agency office

50

Team members

120+

Client workspaces

1

Login for every tool

<2 min

To off-board a freelancer

The challenge

The agency juggled dozens of client projects, a rotating roster of freelancers, and a dozen SaaS tools. Access lived in shared passwords and a spreadsheet. When a contract ended, revoking access was manual and easy to forget — a real risk with client data on the line.

The solution

  • A single sign-on login for the whole team across every internal and client tool.
  • Per-client workspaces with role-scoped access for staff, freelancers, and the client themselves.
  • Self-service onboarding and one-click off-boarding when a freelancer or project wraps.
  • An audit trail of who accessed which client workspace, and when.

Results

New freelancers are productive on day one with scoped access to only their projects.

Off-boarding is a single click — no orphaned accounts when a contract ends.

Clients log in to their own branded workspace instead of sharing the agency's credentials.

Account managers see exactly who touched a client's project, removing guesswork during reviews.

We used to track access in a spreadsheet and hope nobody forgot to revoke it. Now access follows the project — when the project ends, so does the access.
Operations Lead Creative agency, Berlin

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